Refund & Returns Policy
At Vensora, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent return process.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
- Be unused, unworn, and in original condition
- Include original tags and packaging
- Not show signs of damage, washing, or alteration
Certain items such as final sale products, gift cards, and intimate apparel may not be eligible for return.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Exchanges
If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will gladly assist with a replacement or exchange when applicable.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.
We recommend using a trackable shipping service for all returns.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
- Phone: +1 (646) 980-5451
- Email: info@vensora.shop
- Address: 106 Bowery, New York, NY 10013, United States