FAQ Help Center
How long does shipping take?
Orders are typically delivered within 5–12 business days within the United States after processing.
How much is shipping?
We offer a flat-rate shipping fee of $4.99 on all orders.
How long does order processing take?
Orders are usually processed within 1–3 business days after payment confirmation.
Do you provide tracking information?
Yes. Once your order ships, you will receive a tracking number via email.
What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Google Pay
Can I cancel my order?
Orders may be canceled within 12 hours of purchase. Once processing or shipping begins, cancellations may no longer be possible.
What is your return policy?
We accept returns within 30 days of delivery for eligible unused items in original condition.
How long do refunds take?
Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected.
Do you ship internationally?
Currently, Vensora ships within the United States only.
What should I do if my item arrives damaged?
If your item arrives damaged or incorrect, please contact us within 7 days of delivery so we can assist you promptly.
How can I contact customer support?
- Phone: +1 (646) 980-5451
- Email: info@vensora.shop
- Address: 106 Bowery, New York, NY 10013, United States